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  • Frequently Asked Questions

    What type of glass are the decanters and whiskey glasses made from?


    Our decanters and whiskey glasses are made from high-quality glass. The engraving is done with precision lasers for a clean, permanent finish that won't fade or wash off over time.

    Can I personalize the decanter AND the glasses?

    Yes! Most of our decanter sets allow you to personalize both the decanter and the glasses. The product page will clearly show which pieces can be engraved and what information to provide, so you'll know exactly what you're customizing before you add it to your cart.

    What typically comes in a decanter gift set?

    Most of our decanter sets include a personalized decanter, matching whiskey glasses (usually 2 or 4), and a custom wooden gift box with an engraved lid. The exact contents vary by product, so check the individual listing for full details. These sets make excellent gifts because everything arrives packaged and ready to give, no wrapping required.

    Can I order just replacement glasses without buying the full set?

    Contact us with the specific product you're looking for and we'll let you know if individual pieces are available separately. We're happy to help track down what you need.

    Do you carry whiskey stones, and what are they for?

    Yes, some of our whiskey gift sets include whiskey chilling stones. These are used to keep your drink cool without diluting it the way ice does, so the flavors stay full and undiluted. They're a popular addition to decanter sets, especially as gifts for whiskey enthusiasts who care about the tasting experience.

    How long does shipping take?

    Most orders take 5-7 business days from order to delivery with standard shipping, though times may vary based on your location. We also offer expedited shipping (3-5 business days) at checkout. Many items ship from our warehouse within 1-2 business days, but you can check the product page for the most accurate shipping estimate for your order.

    What is your return policy?

    Because every item is custom-made and personalized just for you, we cannot accept returns on personalized items. However, if your item arrives damaged or with an error we made, we will replace it at no cost. Just reach out to us at support@groovyguygifts.com, or via livechat during our business hours, and provide your order number and a photo and we'll take care of it.

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