I've purchased several items over this past year with this company and my experience with this customer has officially made me a perpetual patron! I ordered a tumbler as a gift (personalized) and received it rather quickly. When I looked at it I was so disappointed, the print looked half done and worn. Immediately I reached out by email and explained my disappointment with pictures for proof. I received a quick response from Kaleigh Panek with an apology along with good old fashioned "CUSTOMER SERVICE " offering to make my experience with this company better. Not only were the email communications with Kaleigh consistent and efficient, the service for the replacement was faster than the initial purchase! When I tell you it felt like circa 1990's, when customer service was truly important to a business, when an employee actually wasn't easily offended when a product/service from the company they worked for wasnt up to par; it made me remember that my hard earned money was still valued in business and especially during the holidays. This company has earned my business permanently; they will always be my initial "go to" for any one-of-a-kind gift ideas!!! Groovy Guys are the GREATEST!!!!
He absolutely loved it. I was so tired of seeing him drink from disposable restaurant cups. He just needed a cup to keep drinks cold or hot that wild sit in the cup holder in his truck. Nice quality gift.
I’m really happy with the finished product. I’ve only had it for a couple weeks, and the letters still look fresh. I don’t know if it will fade overtime. But this is definitely a great gift for a loved one.
My mom absolutely loves this gift and uses it for everything!